Returns

Every Slowmile piece is printed and made to order — there’s no warehouse stock to send back. That keeps waste at zero, but it also means we can’t accept returns for change of mind, wrong size, or buyer’s remorse.

What we do replace

Defects, printing errors, damaged-in-shipping items, and orders that arrive incorrect. If something’s wrong with what you received, write to family@slowmile.co within 14 days of delivery with your order number and a photo of the issue. We’ll sort it.

Sizing before you order

Each product page has a size guide with measurements. When in doubt, go a size up — it’s a hoodie, not a suit.

EU consumer rights

Custom and made-to-order goods are exempt from the standard 14-day return right under EU consumer law (Directive 2011/83/EU, Article 16). For defects and warranty issues, EU consumer protection still applies in full.

Questions?

family@slowmile.co — we read everything.